Road2HardCoreIron

I've watched people get pissed at drive-thru windows.  I never form an opinion because I did not have facts.  Then it happens to me twice in two weeks in a row at Walgreen.  They sent my mom a text saying her meds were ready to e picked up.  I pull up to pick-up and they tell me out of stock.  Both incidents I show the text.  Girl at widow chuckles.  Well, we are out.

Last week I called ahead of time.  Because I was working so I awaited all the prompts.  Being at work I didn't mind being on hold.  Well, I was on hold 1hour20 mns.  I hang up go into Walgreens and speak to store manager and Pharmacist. who is also the pharmacy manager?  I was very nice and professional.  The mangers told me they have a shortest of pharmacists. 

Long story, short.   I switch my mom to a small-town mom and pop Pharmacy.  My mom has not had a problem since.  I think these big pharmacies have no personal interest at stake and so much business. They can't keep up with the demand.  I'm sure these incidents and piss off customers. All this together are burning them out.  no dought.

During my mangers conversation.  The store manager said, these seniors need to get with the times and learn how to use a cell phone and its features! I asked her if she had grandparents?  Sh said, yes and I tell them every day.  Being in the business, I told her my job online pharmacy1-800 number abroad.   

I told her I meet people who are blind, diabetic, paralyzed.  I told her if I had her attitude many who have lost their mobility would never get their meds.  My wife wrote a lengthy letter to Walgreen district office.  We will follow u with a phone call on Tuesday.

People Suck.  We will all get there one day. 

I read scripture to help me with my weakness and sin. I should of gave it to the manger: 

   John 21:18 ESV - 18 Truly, truly, I say to you, when you were young, you used to dress yourself and walk wherever you wanted, but when you are old, you will stretch out your hands, and another will dress you and carry you where you do not want to go.

Anyone else run into this issue?


https://apnews.com/article/health-business-medication-covid-pandemics-7aa39f8227449cc3b4e1bd2d3b130716

I think it’s usually better to use mom and pops if you can.  Sometimes it is difficult but if you want actual customer service, the big boxes won’t give you that kind of service usually.



~PM