Your USPS Express Mail might say "no refund" because of delivery exceptions (like incorrect address, customs hold, or recipient unavailability) or if you missed filing deadlines/procedures, but you can get a refund if it's late due to USPS issues by filing online, as refunds aren't automatic and require a claim for the guaranteed delivery failure. Common reasons for denial include sender/recipient errors (bad address), customs delays, or the item being held at the recipient's request.
Reasons for no refund (denied claim)
Address/ZIP Code Error: The address was wrong, or the recipient requested it be held.
Customs/Law Enforcement: Item detained by customs or law enforcement.
Recipient Action: Recipient requested a delayed delivery.
Prohibited Items: The package contained hazardous materials or live animals.
Carrier Issues (Sometimes): If delivery was attempted on time but failed due to recipient not being home (and a notice left), it might not qualify, though this is debated.
How to claim a refund (when eligible)
File Online: Go to the USPS.com refund portal.
Gather Info: You'll need the tracking number and mailing receipt.
File Promptly: File within 2-30 days (or 30-60 with extra services) of mailing.
The Sender/Receiver Files: Usually, the person who paid for the postage (sender) files, but the process confirms details with the recipient's address.
What to do if denied
Dispute: If you believe it was a USPS error, file a dispute on the same online portal, attaching proof (like your receipt showing you paid for the guarantee).
Contact Postmaster: If issues persist, contact the local Postmaster or supervisor, as carrier issues need addressing.